Airbus Helicopters Canada

2014 VOL 6, ISSUE 4
OCTOBER   |   NOVEMBER    |   DECEMBER

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Note from the Director

Dear Valued Customer,

2014 and has been full of challenges but here at Airbus Helicopters Canada we have been working diligently to ensure our customers are taken care of.

Under the management of Guillaume Faury, Airbus Helicopters has embraced a transformation plan with the main theme and objective of customer satisfaction. In turn, Airbus Helicopters Canada has adapted this plan to better serve our customers.

 

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HAC 2014 in Review

HAC 2014 in Review

Airbus Helicopters Canada was pleased to exhibit at the Helicopter Association of Canada’s (HAC) Annual Convention and Trade Show November 7th-9th at Le Centre Sheraton Hotel Montreal.  This year marked HAC’s 19th Annual Conference and Trade Show and was a big success!

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Fleet Update Campaign

Fleet Update Campaign

As the holiday season is upon us, Airbus Helicopters Canada has launched the Fleet Information Update Campaign. All Rotor Rewards members are requested to provide updates on their aircraft fleet flight hours and their anticipated requirements for 2015 in terms of maintenance, spares and other services.


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2014 Photo Contest Winner

2014 Photo Contest Winners

We would like to announce the winners of the 2014 Airbus Helicopters Canada Photo Contest. We received some amazing entries from across the country, which truly captured the spirit of Airbus Helicopters’ aircraft in Canada.

1st place goes to Shirley Orichefsky, Ontario Ministry of Natural Resources Aircraft

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Spare Parts Pricing Review

Spare Parts Pricing Review

Airbus Helicopters is consistently striving to ensure that we are providing customers with fair pricing for our products, complimented by reactive support and services. As a sign of our commitment to these principals, we are pleased to announce that we have launched an extensive global review of our spare parts pricing in Q4, 2014.


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HAI 2015

HAI 2015

Join Airbus Helicopters in Orlando, Florida, March 3rd-5th, 2015 for the world’s largest helicopter trade show. HAI HELI-EXPO hosts forums, town halls, roundtables and HAI committee meetings where the industry comes together.

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Pre Owned Aircraft

Pre-Owned Aircraft

It is our endeavor to provide our customers’ with value add-ons on an ongoing basis. To achieve this, Airbus Helicopters has been focusing on Aftermarket Sales and Services. In addition to the free listing service on airbushelicopters.com for pre-owned Airbus Helicopters, an experienced and fully dedicated team has been added to the pre-owned division.

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E-Tech Pub Update

E-Tech Pub Update

Technical documentation for the following aircraft types are currently available via ORION Online and have replaced INDOC.

  • AS350 B2/B3
  • EC130
  • EC135
  • EC225
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Spare Parts Supply Performance

Spare Parts Supply Performance

Airbus Helicopters tracks performance of its Supply Chain & Spare Parts Support through several indicators:

On Time Delivery (OTD) – Measures the number of parts delivered as per Airbus Helicopters indicated date (measured in percent).

On Time Request (OTR) – Measures the number of parts delivered as per customer requested date (measured in percent).

Fill Rate (FR) – Measures the number of parts Airbus Helicopters was able to ship from stock in either AOG or Rush requirements.


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2015 Maintenance Training

2015 Maintenance Training

In order to accommodate all requests for maintenance training, Airbus Helicopters Canada recommends scheduling courses well in advance. Training is organized on a first come first serve basis with a minimum of 6 and maximum of 10 candidates per course.

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Tech Tip 2014-0005

Tech Tip 2014-005

ATA:   31 / 33 / 39
Aircraft Model:  AS350 / AS355
Subject:   MTA-156 connector contacts
Date:   December 12, 2014

If you are operating an AS350 or AS355 and have found yourself working with wiring that goes into a MTA-156 connector as seen below – you will be working with a connector that is red, yellow or orange.
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Service Bulletins

EC120
AS350
EC130
     
AS355
EC135
AS365
     
BO105
bk117

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