No: Vol. 7, Issue 4

Note from the Director

Dear Customers,

As 2016 comes to a close, I would like to take this opportunity to wish everyone a happy and healthy new year!

Although the market this year has presented its own challenges, not only in Canada but worldwide, we will continue to move forward fully engaged in supporting our customers operations.

Over the past year we have worked diligently to streamline and grow our operations to create greater efficiencies for our operators.

• On time delivery of spare parts – 96%
• MRO Expansion
• Best TAT’s in the industry
• Improved maintenance intervals on H125’s
• 24/7 customer support

Airbus Helicopters Canada will continue to make the support of our operators and improving customer satisfaction our #1 priority.

Happy Holidays!

Kind regards,

Benoit Marcoux
Director, Support & Services

 Holiday Greetings » 

Rotor Rewards

Fleet Update Campaign

As the holiday season is upon us, Airbus Helicopters Canada is excited to announce the launch of our annual Fleet Update Campaign!



HAC 2016

Canada’s largest commercial helicopter gathering, Helicopter Association of Canada’s Annual Convention, took place this year in Edmonton, Alberta, November 10th – 14th.

 For more information » 


Please contact the Airbus Helicopters Canada Training Department to reserve your space for Winter/Spring 2017.


Support & Services Update

Ordering Made Easy – Introduction of E-Ordering in 2018

Many of you may have taken the opportunity to participate in online training sessions for Keycopter and Orion over the recent months. As a Canadian Customer participating in these sessions, you may have asked yourself; “When will my company have access to online/e-Ordering?”


2016 Photo Contest

Thank-you to everyone who submitted images for our 2016 Photo Contest!

 For more information » 

Tech Pub's

O.R.I.O.N. Light now downloadable from KeyCopter / eTechPub


Technical Tip

Battery light on Caution Warning Panel

Perhaps you are experiencing a Battery Light on your Caution Warning Panel when it shouldn’t be. This could be because one of the Direct Battery relays located in the right hold battery area of the aircraft.

This has been brought to our attention through an Information Notice No. 2988-I-24.


Service Bulletins


SB 25-028 EQUIPMENT AND FURNISHINGS - Protection of tri-band antenna MP/N 21-41

SB 65-006 TAIL ROTOR DRIVE - Tail rotor drive shaft - Installation of a blanking plate on the drive tube on the TGB side

SB 31-009 INDICATING AND RECORDING SYSTEMS - Replacement of the ASU card No. 1



Communications - Airbus Helicopters Canada Limited