AOG Support

AOG SupportAOG SUPPORT: 1-800-267-4999

In case of an aircraft on ground (AOG), Airbus Customer Support teams provide spare part and technical support 24 hours a day, 7 days a week, 365 days a year.

We offer same day AOG shipments from our logistics center which is strategically located in Richmond, British Columbia to allow customers to benefit from extended shipping hours in the Pacific time zone.

For after-hours AOG support, please contact our team by telephone at 1-800-267-4999 to reach our dedicated after-hours team.

During business hours, please contact your dedicated Airbus Customer Support or Technical Support Representative directly.

You can also reach our Customer and Technical Support teams during business hours by emailing or calling:

Spare Parts: hcaresupport.canada@airbus.com
Technical Support: hcaretechsupport.canada@airbus.com
Toll Free: 1-800-267-4999