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Note From The Director

Dear Valued Customer,

Airbus Helicopters Canada continues to be hard at work ensuring that you the customer is always taken care of with top notch customer service and support.

We are pleased to announce that we have chosen Montréal Heli Support as our Authorized Maintenance Center in Eastern Canada.  Montréal Heli Support is a Transport Canada approved helicopter repair and maintenance facility who services a range of private/corporate customers in both Quebec and Eastern Canada.  Montréal Heli Support has approval to perform maintenance and minor repairs on Airbus EC120, EC130 (B4 & T2) and AS350/355 range of aircraft.  Providing close proximity support is just one of the many services we work to provide to all of our customers nationwide.

Photo ceremonie Mirabel Heli Support & Airbus Helicopters

 

 

 

From Right to left: Benoit Marcoux, Director Customer Support, Airbus Helicopters and Patrice Chaput, Luc Frenette, co-founders of Montréal Heli Support

Photo credit: Sebastien Foray

 

 

 

 

As communicated in January 2015, Airbus Helicopters has launched a worldwide project based on customer feedback aimed at reviewing and harmonizing spare part pricing among items of similar material, form and function.

Two waves of pricing have been implemented to date, the next two waves of pricing are scheduled to be effective in mid-July and end of October 2015.  Updated price lists can be requested by contacting your CSR or downloading them from the Customer Access Area of the Airbus Helicopters website.

In addition, AHCA has reviewed the pricing for the Goodrich Hydraulic Servos for the AS350/355 and EC130 aircraft and has decided to implement an 8% reduction in overall pricing on average, based on overhaul and exchange pricing, resulting in a savings of $650 for Single Hydraulic Servos, and $1750 for Dual Hydraulic Servos.

From all of us at Airbus Helicopters Canada, we would like to thank you for your continued patronage and we look forward to continually supporting you in 2015!

 

Kind regards,

 

Benoit Marcoux

Director, Support & Services

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