Airbus is committed to protecting the rights of individuals in line with the Canada’s federal and provincial privacy laws (“Canadian Privacy Laws”), the General Data Protection Regulation EU2016/679 (“GDPR”) as well as each applicable national Personal Data protection laws and regulations (collectively “Data Protection Laws and Regulations”).
- What is Personal Data?
- Which sources and what Personal Data we use?
- What are the purposes of the processing of your Personal Data?
- What is the basis for processing of your Personal Data Under the GDPR?
- Who will receive your Personal Data?
- Will your Personal Data be transferred to a third country outside the European Economic Area?
- For how long will your Personal Data be stored?
- What are your rights and how to exercise them?
- Am I obliged to provide my Personal Data?
- To what extent will decision-making be automated?
- Will profiling take place?
- How can I contact Airbus in respect of my Personal Data?
- Can I ask for assistance to the Data Protection Supervisory Authorities?
Which sources and what Personal Data do we use?
When you use the Websites, Airbus will collect, use and process any Personal Data you provide us (e.g. your name, date of birth, company name etc.) and any information generated as a result of using the Websites, such as IP address, the date and length of visit to the site, the pages you view etc.
What are the purposes of the processing of your Personal Data?
1) Website Browsers / Administration
We use your Personal Data for administrative purposes, including to help us better understand how our customers access and use our Websites and applications; to provide reports to prospective partners, service providers, regulators, and others; to implement and maintain security, anti-piracy, fraud prevention, and other services designed to protect our customers, partners and us; and to enforce our policies, directives and processes.
To the extent permitted by law, we may use your Personal Data for marketing and promotional purposes, including communications through email or equivalent electronic means. For example, we use your Personal Data, such as your email address, to send news and newsletters, special offers, promotions and competitions, or to otherwise contact you about services or information we think will interest you.
We use your Personal Data to communicate with you, including responding to requests for assistance. We can communicate with you in a variety of ways, including email and via your social media accounts if you have agreed, and/or text message.
4) Customer service
We use your Personal Data for customer service purposes, including providing services to you, for technical support or other similar purposes and to establish and maintain customer accounts.
5) Research and development
We use your Personal Data for research and development purposes, including improving our Websites, applications, services, and customer experience and for other research and analytical purposes dedicated to improving our products, services, businesses, operations and processes.
6) Legal compliance
We use your Personal Data to comply with applicable legal obligations, including responding to an authority or court order or discovery request.
7) To protect us and others
Where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of policies, terms, and other policies.
What is the basis for processing of your Personal Data Under the GDPR?
Under the GDPR, we need a lawful basis for collecting and/or processing your data. We generally rely on a number of grounds (reasons) for our business processing. We process your Personal Data in accordance with the provisions set out in the GDPR and the relevant applicable Data Protection Laws and Regulations. The legal basis for processing your Personal Data are:
1) To comply with contractual obligations.
When you subscribe to a particular service through the Websites, the purposes of processing your Personal Data are primarily determined by that service and we will process your information so that we can provide that service to you.
2) As a result of your consent.
When you have consented to the processing of your Personal Data by us for certain services through the Websites, you can withdraw consent at any time by following the instructions provided in the application process or by contacting us at firstname.lastname@example.org. For further information on the right of withdrawal, please see below Section “Am I obliged to provide my Personal Data?”
3) Within the scope of a legitimate interest.
Under the GDPR, on occasion we may not need your consent to use your data, given our legitimate interest to do so but we must inform you that we do this; examples of this are:
- For the analysis and optimization of the Websites.
- For ensuring IT security and the IT operation of Airbus.
- For prevention and investigation of criminal acts.
4) On the basis of Airbus’ legal obligations or in the public interest.
Airbus, as any other company, is subject to legal obligations and regulations. In some cases the processing of your Personal Data will be necessary for Airbus in other to fulfil these obligations.
Who will receive your Personal Data?
- Authorized persons working for or on behalf of Airbus;
- Our agents, service providers and advisers (e.g. Third party service providers and advisers providing the variety of products and services we need such as IT maintenance and support, procurement services, compliance and security services, etc.);
- Other authorized third parties party in the event of a reorganization or sale or a change in ownership of, or a grant of a security interest in, all or a part of Airbus;
- Law enforcement or government authorities where necessary to comply with applicable law.
Will your Personal Data be transferred to a third country outside the European Economic Area (EEA)?
Airbus processes your Personal Data mostly in the EEA. On occasion Personal Data is transferred to Airbus SE or affiliates of Airbus, on a need-to-know basis, including entities outside the EEA. This transfer is subject to appropriate safeguards, and through the legal framework of our Binding Corporate Rules, that can be found on our website www.airbus.com or viewed here Airbus BCR’s or through alternative contractual frameworks where a third party is engaged to help us providing web-services to you.
Which countries will Airbus transfer Personal Data to?
Our Binding Corporate Rules allow us to transfer Personal Data within our international organization, and they include a list of countries (below) which are structured to allow us to transfer Personal Data to the countries where we have a presence, including Canada. For Airbus, France and Germany are where most of our processing of personal information takes place and below is a list of countries where Airbus operates:
Algeria, Australia, Belgium, Brazil, Canada, Chile, China, Czech republic, Denmark, Egypt, Finland, France, French Guyana, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Kazakhstan, Libya, Malaysia, Mexico, Morocco, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Taiwan, Tanzania, Thailand, Tunisia, Turkey, United Kingdom, United States of America, Uruguay, United Arab Emirates, Vietnam.
For how long will your Personal Data be stored?
We process and store your Personal Data as long as it is required to meet our contractual and statutory obligations. If your Personal Data is no longer required for the performance of the contractual or statutory obligations, these will be erased on a regular basis unless further processing is necessary, for instance, for preserving particular evidence under the applicable Data Protection Laws and Regulations, or in the context of legal statutes of limitation.
We use technical and organizational security measures in order to protect the data we have under our control against accidental or intentional manipulation, loss, destruction and against access by unauthorized persons. Our security procedures are continually enhanced as new technology becomes available. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while the Websites strives to protect your personal information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk. Once the Websites receives your transmission, we make commercially reasonable efforts to ensure its security on our systems.
What are your rights and how to exercise them?
Under Canadian Privacy laws, on written request and subject to proof of identity, you may access the Personal Data that we hold, used or communicated and ask that any necessary corrections be made, where applicable, as authorized or required by law. However, to make sure that the Personal Data we maintain about you is accurate and up to date, please inform us immediately of any change in your Personal Information.
Under the GDPR, you may at any time exercise your data protection rights:
- Right to access/obtain a report detailing the information held about you: You have the right to obtain confirmation as to whether or not your Personal Data is being processed by Airbus and if so, what specific data is being processed.
- Right to correct Personal Data: You have the right to change any inaccurate Personal Data concerning you.
- Right to be forgotten: In some cases, for instance, when the Personal Data is no longer necessary in relation to the Purposes for which they were collected, you have the right for your Personal Data to be erased.
- Right to stop the processing of your data: You have the right to restrict the processing of your Personal Data by Airbus, for instance when the processing is unlawful and you oppose the erasure of your Personal Data. In such cases, your Personal Data will only be processed with your consent or for the exercise or defense of legal claims.
- Right to data portability: Under some circumstances provided by law, you have the right to receive the Personal Data concerning you in a structured, commonly used and machine-readable format and/or transmit those Personal Data to another data controller.
- Right to object and to withdraw consent: please see below section “Am I obliged to provide by Personal Data?”
To this effect, please contact Airbus in writing either by e-mail at the following address: email@example.com or by writing to the addresses below, enclosing a copy of a document evidencing your identity.
Airbus SAS, Head of Data Protection, HAP, 2 rond-point Emile Dewoitine 31700 Blagnac cedex. France
Am I obliged to provide my Personal Data?
You may at any time object to the processing of your Personal Data or where your consent is required, withdraw such consent by contacting us at firstname.lastname@example.org; However, please note that if you withdraw your consent, you may not be able to access and use certain information, features or services of the Websites.
To what extent will decision-making be automated?
As a matter of principle, we do not use fully automated decision-making processes. In the event that we should use such processes in individual cases, we will if prescribed by law, specifically inform you of this and of your rights in this respect.
Will profiling take place?
As a matter of principle, your Personal Data will not be processed automatically with the objective of evaluating certain personal aspects (profiling). In the event that we should process your Personal Data with the objective of conducting profiling, we will, if prescribed by law, specifically inform you of this and of your rights in this respect.
How can I contact Airbus in respect of my Personal Data?
If you are unhappy with the way in which your Personal Data has been processed or should you have questions regarding the processing of your Personal Data, you may refer in the first instance to the Airbus Data Protection Officer, who is available for enquiries or complaints, at the following email address: email@example.com or you can write to the address below:
Airbus SAS, Head of Data Protection, HAP, 2 rond-point Emile Dewoitine 31700 Blagnac cedex. France
Can I ask for assistance to the competent authorities?
If you remain unsatisfied, then you have the right to apply directly to a Data Protection Supervisory Authority. Listed below are the most relevant Supervisory Authority where Airbus operates:
CANADA: Office of the Privacy Commissioner of Canada: Supervisory Authority Canada or the Commission d’accès à l’information au Québec, Canada any other competent provincial Canadian authority as the case may be,
FRANCE: CNIL: Supervisory Authority France
GERMANY: Datenschutz-hamburg: Supervisory Authority for Airbus Operations GmbH or lda Bayern: Supervisoy Authority for Airbus Companies in Bavaria, Germany or any other competent regional German authority as the case may be,
UK: ICO: Supervisory Authority UK
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Page updated: December 2022